Shipping policy

Shipping


How long after ordering is my order shipped?


For Necklaces, Bracelets with Message Card


We typically ship orders within 1-3 business days.  Then we’ll send your item via UPS or USPS once production is complete.


For Personal Products:  Journals, Name Necklaces, 


This will take 3-5 business days to do the personalization.  


For Home Decor - Cups, platters, blankets


Please allow 7-10 business days from the time an order is placed to be delivered.  In rare instances there may be a delay of the time frame due to unforeseen imperfections in pieces.  In these instances, we will do our best to communicate the delay.  


WHICH CARRIER DO YOU USE?


We ship all items UPS/USPS and FedEx for Express shipping.  For international shipments, your local mail carrier will handle and deliver items once it enters your country.  


HOW LONG DOES IT TAKE TO ARRIVE


We ship all orders from our USA Fulfillment Center.


  • USA - Within 2-5 business days


  • Canada - Within 5-12 business days


  • Europe - Within 3-12 business days


  • Australia/NZ - Within 5-15 business days


  • Rest of the World - Within 5-15 business days


Check online with your local mail carrier for the latest updates on delivery delays due to weather conditions.  


I DIDN’T RECEIVE MY ORDER


Please email us at TheSassiBoutique@gmail.com, please have your order number from the confirmation email/SMS message.  We will help track down your order.  


WHAT ABOUT CUSTOMS FEES/TAXES


We do our best to help ensure your item arrives as smoothly and quickly as possible, including the package with all the relevant information for customs authorities.  


Changes to EU customs regulations means you may be charged a sales tax (VAT) upon delivery of your order.  Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.  


If fees are charged by customs, they are payable by the recipient.  


SHIPPING INSURANCE (PACKAGE PROTECTION)


Protect your package with our Shipping Protection, which covers items:


  • Lost by carrier

  • Damaged in transit

  • Stolen from your porch or mailbox


Filing a claim is easy, just contact our support team via email at TheSassiBoutiqu@gmail.com to report the issue.  Once accepted, we’ll send a replacement only.  Claims filed after 30 days from the ship out date will not be accepted.  

Please note- shipping insurance is non-refundable once your order has shipped.